Olivia Rose Skin

CLIENT POLICIES & AGREEMENT Thank you for choosing to support my small business! 🤍 I truly value your time and mine. When you book an appointment, that time is reserved specifically for you and cannot always be filled on short notice. My policies are in place to help keep appointments running smoothly and to be fair to both my clients and my business. By booking an appointment, you agree to the following policies. ⸻ ⏰ LATE ARRIVALS I understand that things happen, and I offer a 15-minute grace period for late arrivals. * Clients arriving within 15 minutes of their scheduled appointment time may still receive their service, depending on the remaining appointment time. * Arriving more than 15 minutes late will be considered a missed appointment. * After the 15-minute grace period, your appointment will need to be rescheduled, and you will be charged 100% of the scheduled service(s). * Please reach out as soon as possible if you know you are running late. Communication is always appreciated. Example: If your appointment is at 2:00 PM, your grace period ends at 2:15 PM. ⸻ 📅 CANCELLATIONS & RESCHEDULING I completely understand that plans can change. If you need to cancel or reschedule, please provide at least 24 hours’ notice. Cancellations or rescheduling requests made 24 hours or less before your appointment will result in a charge of 100% of all services booked. Because appointments are reserved specifically for each client, I am generally unable to fill an appointment spot with less than 24 hours’ notice. If you need to make a change to your appointment, please contact me as soon as possible. The more notice you provide, the better! ⸻ 🚫 NO CALL / NO SHOW A no call/no show means you do not arrive for your appointment and do not contact me beforehand. No call/no shows will be charged 100% of all services booked. A no call/no show will also count as one strike toward the 3-strike policy. ⸻ ⚠️ 3-STRIKE POLICY I want to be understanding when unexpected situations happen, because life happens to all of us. At the same time, repeated missed appointments or last-minute cancellations have a direct impact on my business and prevent other clients from booking those times. For this reason, I have a 3-strike policy. A strike may be given for: • No call/no show • Cancelling within 24 hours of your appointment • Repeated last-minute cancellations or rescheduling • Repeatedly arriving more than 15 minutes late After 3 strikes: Once you have reached 3 strikes, I reserve the right to refuse future services and/or future bookings. This policy is not meant to be harsh or make anyone feel uncomfortable. It simply allows me to protect my time, my business, and the availability of appointments for clients who are able to keep their scheduled appointments. ⸻ 💳 PAYMENT OF CANCELLATION FEES By booking an appointment, you acknowledge and agree to these policies and authorize the applicable cancellation/no-show fee to be charged according to the payment method or booking terms provided. Any outstanding balance must be paid before another appointment can be booked. ⸻ 🤍 A LITTLE REMINDER I appreciate your understanding and respect for my time as I continue to grow my business. I will always do my best to communicate with you, provide a comfortable experience, and treat you with kindness and respect. I simply ask for that same consideration in return. Thank you for supporting my business!